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Return and refund policy
In the unusual case that you do not love Feelcomfy’s products, here is our policy on returns:
Return Eligibility
Products that are eligible for return can be returned within 7 days of receiving the merchandise.
Eligible products will be easily visible on our product screens under shipping information.
Damaged Products
In the unlikely event that your merchandise arrives damaged, please email us a photo of the
damaged product within 48 hours of receiving your order at order@feelcomfy.in
Non-returnable Items
Not all products are eligible for returns. To maintain fairness to our artisans and keep our prices fair,
many items are “Final Sale.” Please make it a point to understand which products are eligible for
returns before purchasing.
Return Process
- Request Approval: The Feelcomfy team must receive and approve your return request. Once
your request is received and approved, we will arrange for a return pick-up at an agreed
upon time. - Refund Processing: Once your return has been authorized, we’d be happy to process your
refund. You can choose to receive the refund in the form of store credit, which will reflect in
your Feelcomfy account within 24 working hours from when the product is picked up by our
courier partner. However, if you’d like to receive the amount back to the same payment
mode that you used to place this order, we will initiate the refund after we receive the item
and it has gone through the necessary quality checks. Once refund is processed it will be
back to source within 5-12 working days
Processing Time
We aim to process all returns within one (1) week. If you have any questions about your return, feel
free to reach out to the Feelcomfy team at order@feelcomfy.in .
Discretion
All returns are subject to the discretion of Feelcomfy.
Contact Us
For any other questions or clarifications, please reach out to the Feelcomfy team
at order@feelcomfy.in or ccteam@feelcomfy.in
Your satisfaction is our priority, and we are here to assist you with any concerns regarding your
purchase. Thank you for shopping with Feelcomfy!